01
Appointments
Research options, coordinate calendars, schedule, confirm, and follow up.
02 / Premium personal concierge
A Harborly business
Launch & Main
Send one message. Stay in control. Trust your concierge to carry the work through.
Exceptional service. Exceptional convenience.
The service
Everyday requests, handled from start to finish.
Launch & Main is built for busy, affluent households that want time back without giving up visibility or control.
Members make requests by text. A dedicated concierge handles the research, coordination, scheduling, follow-up, and completion. A private dashboard gives clients a clear place to monitor progress, approve spending, review recommendations, and see upcoming commitments.
Medical appointments and highly regulated services are excluded.
02
Home
Find and coordinate household vendors, maintenance, and recurring services.
03
Purchases
Handle orders, returns, renewals, customer-service issues, and approved spending.
04
Personal logistics
Support reservations, gifts, commitments, and the details that keep life moving.
One trusted relationship
The customer sees a polished concierge experience, supported behind the scenes by careful research, disciplined coordination, and hands-on quality control.
How the team works
Efficient behind the scenes.
Personal at every touchpoint.
Trained offshore virtual assistants support research, coordination, and administrative execution.
Launch & Main owns client communication, quality control, judgment, vendor recommendations, and the overall service experience. Clients work through one trusted concierge relationship rather than managing outsourced staff.
Every purchase or commitment requires client approval unless standing authorization is already in place. Requests are managed through confirmation and follow-up so nothing quietly falls through.
Memberships
Intentionally limited capacity
Household
$495 / month
$150 one-time setup fee · Two-month minimum
- Approximately 12 routine requests each month
- Named-concierge communication
- Recurring task management
- One household profile
- Response within one business day
Priority
$995 / month
$300 one-time setup fee · Two-month minimum
- Approximately 25 routine requests each month
- Priority access and a two-business-hour response target
- Support for up to two properties
- Monthly planning call
- Three project hours
Projects and approvals
Larger or unusually complex projects are quoted separately. Membership capacity remains limited to protect responsiveness, discretion, and consistency.
Launch & Main